Privacy Policy
This Privacy Policy explains how nectororiva Financial Planning Services collects, uses, and protects your personal information when you use our website and services.
Information We Collect
We collect several types of information to provide and improve our services:
- Contact details including name, email address, phone number, and mailing address
- Financial information relevant to our consultation services and planning discussions
- Communication records including emails, phone calls, and consultation notes
- Website usage data including IP address, browser type, and page interaction patterns
How We Use Your Information
We use your information for the following purposes:
- Providing financial planning consultations and analytical review services
- Communicating about your account, appointments, and service updates
- Improving our services and website functionality based on usage patterns
- Complying with legal and regulatory requirements under Australian law
Legal Basis for Processing
We process your personal information under the following legal grounds:
Primary Legal Basis: We process your data on the basis of consent and legitimate business interests.
Information Sharing
We may share your information in limited circumstances:
- With service providers who assist in delivering our services under strict confidentiality agreements
- When required by law, court order, or regulatory authority requests
- To protect our rights, property, or safety, or that of our clients or others
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information:
- Right to access the personal information we hold about you
- Right to request correction of inaccurate or incomplete information
- Right to request deletion of your personal information in certain circumstances
- Right to request a copy of your information in a portable format
- Right to object to certain types of data processing
Cookies and Tracking
Our website uses cookies to improve your experience and analyze website performance. For detailed information about our cookie practices, please review our
Cookie Policy Cookie Policy
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Client records are typically maintained for seven years after service completion as required by Australian regulations.
Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18 years of age.
Privacy Policy Changes
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website.
Contact Information
For questions about this Privacy Policy or to exercise your privacy rights, contact us:
Last updated: September 24, 2025